Terms & Conditions

Terms & Conditions

Last Updated: October 30, 2026

Welcome to GOU LONTAN! These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to these terms.

1. About GOU LONTAN

GOU LONTAN is a food business offering traditional products, including Akasan and Choco (Chokola).

Our goal is to bring authentic traditional flavors to our customers while providing quality products and excellent customer service.

2. Use of Our Website

By using our website, you agree to:

  • Provide accurate and complete information.

  • Use our website for lawful purposes only.

  • Not attempt to damage, disrupt, or misuse our website.

  • Not use our website for fraudulent activities.

We reserve the right to restrict access to our website if these terms are violated.

3. Products and Availability

We do our best to ensure that product descriptions, images, prices, and information are accurate.

However:

  • Product images may differ slightly from the actual products.

  • Product availability may change without notice.

  • We reserve the right to modify or discontinue products at any time.

4. Orders and Payments

When placing an order, you agree to provide accurate billing and shipping information.

All orders are subject to acceptance and availability.

Payment must be completed through the payment methods offered at checkout.

GOU LONTAN reserves the right to cancel or refuse an order in cases of suspected fraud, incorrect pricing, or product unavailability.

5. Pricing and Promotions

All product prices are displayed on our website.

Prices and promotional offers may change without prior notice.

Discounts and promotional codes may be subject to specific conditions and expiration dates.

6. Shipping and Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy.

Delivery times are estimates and may vary depending on the destination, shipping provider, and circumstances beyond our control.

Customers are responsible for providing accurate delivery information.

7. Returns and Refunds

All returns and refund requests are subject to our Returns & Refund Policy.

Because we sell food products, certain restrictions may apply for health and safety reasons.

Please review our Returns & Refund Policy before placing an order.

8. Food Safety and Product Information

Customers should carefully review product descriptions and ingredient information before purchasing.

If you have food allergies or dietary restrictions, please contact us before placing an order.

Products should be stored and consumed according to the instructions provided.

9. Intellectual Property

All content on this website, including text, photographs, logos, designs, and graphics, belongs to GOU LONTAN or is used with permission.

You may not copy, reproduce, distribute, or use our content without prior written authorization.

10. Limitation of Liability

GOU LONTAN makes reasonable efforts to maintain accurate website information and provide quality products.

To the extent permitted by applicable law, GOU LONTAN shall not be responsible for indirect losses resulting from the use of our website or circumstances beyond our reasonable control.

Nothing in these terms limits any consumer rights that cannot legally be excluded.

11. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

12. Changes to These Terms

GOU LONTAN reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective once published on this page.

We encourage customers to review this page regularly.

13. Governing Law

These Terms & Conditions are governed by the applicable laws of the country where GOU LONTAN operates, subject to mandatory consumer protection laws.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us through our Contact Us page.

GOU LONTAN – Bringing Tradition to Your Table!

Thank you for choosing GOU LONTAN.