Returns & Refund Policy

Returns & Refund Policy

At GOU LONTAN, customer satisfaction is very important to us. We want you to enjoy every product you purchase from us.

Because our products include food and beverages, certain return and refund conditions apply.

1. Food Product Returns

For food safety and hygiene reasons, we generally do not accept returns or exchanges on food products once they have been delivered.

This policy helps us maintain the quality and safety of our Akasan and Choco products.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the damaged or incorrect product.

We will review your request and work to find an appropriate solution.

3. Refund Policy

Refunds may be issued in cases involving damaged, defective, or incorrect orders, after review and approval by our customer service team.

Approved refunds will be returned to the original payment method.

Please allow additional processing time depending on your bank or payment provider.

4. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders that have already been prepared or shipped may not be eligible for cancellation.

5. Non-Refundable Situations

We generally cannot offer refunds for:

  • Change of mind after an order has been shipped.

  • Incorrect shipping addresses provided by the customer.

  • Products that have been opened or consumed.

  • Issues reported outside the applicable reporting period, unless required by law.

6. Contact Us

If you have questions about returns or refunds, please contact our customer service team.

We appreciate your understanding and thank you for supporting GOU LONTAN.

GOU LONTAN – Bringing Tradition to Your Table!